The primary responsibilities of the Operations Specialist are to ensure timely and accurate functions and new or ongoing projects within the Deposit Operations Department.  This position requires a strong working knowledge of the bank’s core system, data processing and other bank software.  The incumbent is to be self-motivated, possess the ability to work independently and adaptable to change in technology.  In addition, the Operations Specialist is responsible for the day-to-day core processing functions, Automated Clearing House (ACH), Digit Banking Cash Management  and technical assignments.  This position will comply with the Bank Secrecy Act (BSA), the Office of Foreign Assets Control (OFAC), the USA PATRIOT ACT (CIP), Customer Due Diligence (CDD), including reporting suspicious activities to the BSA Department as well as other banking and company regulations and rules.

• Responsible for the day-to-day functions of the data processing department and core processing system, bookkeeping including reviewing daily reports, Automated Clearing House (ACH), Internet Banking, Mobile Banking, Remote Deposit, Core Director, Bill Pay, and document scanning.
• Work with team and lead the team on new or existing projects, including updates to the project management tracking and meeting deadlines;
• Primary responsibility for Automated Clearing House (ACH) functions, such as origination, processes, rules and compliance, customer service and training staff;
• Provide/assist in necessary training and support to staff regarding implementation of new software or enhancements to existing software;
• Serves as supervisory back to staff in the absence of management;
• Assist the Deposit Operations Technical Specialist as needed on projects, research and fraud related issues;
• Supports communications between Deposit Operations, Retail Banking and the Loan Department, ensuring that important information is provided as needed;
• Manage small projects related to Core Vendor and other auxiliary projects under guidance of leadership;
• Provide Sr. Management with recommendations on increasing efficiencies in department and overall bank;
• As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities;
• Provide necessary training and support to team members on upgrades to the system and other ancillary systems as needed;
• Test a back-up plan to assure the bank and its customer data are protected in the event of a disaster; 
• Supports and administers Annual Disaster Recovery (DR) testing in accordance with the bank’s DR plan and as coordinated by the bank’s IT officer;
• Assist customers and employees with problems, questions relating to core processes, ACH, internet banking, merchant capture, etc.;
• Work with leadership to implement new products and services;
• Provide expertise and guidance in working with various team members bank-wide on operational and technical situations, in order to ensure customers received accurate and efficient services;
• Serves as internal point of contact for customers, developing and maintaining positive business relationships and providing excellent customer service;
• Supports systems (branches, main office location) relating to administrative, Customer Service, Retail, etc. ensuring that critical functionality is maintained;   
• Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention;
• As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.

• High School Diploma or Equivalency, preferably a college degree in Business, Finance, Accounting or other business-related field of study; or equivalent, applicable experience in a relevant area
• Minimum three (3) years working experience in banking, specific to deposit operations
• Must understand all aspects of operational issues within a community bank environment
• Experience and the ability to supervise, monitor and evaluate the work of others
• Demonstrated proficient computer skills, preferably working with Microsoft Office products, office systems and programs, with an emphasis on EXCEL, and the ability to successfully navigate and maintain current knowledge and skills working with technology
• Demonstrated above-average verbal and written communication skills
• Demonstrated ability to effectively manage one’s time to complete work according to established deadlines; and the ability to prioritize tasks to make the best use of time for high priority tasks
• Demonstrated adaptability and willingness to learn: In an ever-changing and evolving world of banking in our community, this position requires an eagerness to adapt to those changes and the initiative to learn outside of daily parameters
• The capacity to effectively assess and work out problems, troubleshoot and work with support to resolve issues.
• Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations.
• Demonstrated attention to detail; ability to research and detect errors, and make necessary adjustments
• Demonstrated ability to maintain confidentiality and use discretion in working with private, sensitive and other highly confidential information
• Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff
• Demonstrated experience to tactfully and professionally address concerns and complaints
• The position requires the following competencies:
• Adaptability:  Be able to adjust to different work situations and remain composed under pressure and in stressful situations.
• Attention to Detail:  Regard for important details to assure accuracy in every transaction performed, detect errors and follow through on corrections and details.
• Customer Orientation:  Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs and establish an effective working relationship with customers to gain their respect and loyalty.
• Team Player:  Must view oneself as part of an overall team.  This includes supporting others throughout the entire bank to achieve the overall goals of the bank.
• Organization:  Must be able to prioritize tasks and have the ability to meet deadlines.
• Compliance:  Must be able to learn and adhere to all loan compliance regulations.
• Ability to maintain regular and routine attendance and punctuality
• Demonstrated ability to maintain professional working relationships with staff members, peers, leadership, customers and the general public