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MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High school graduate or equivalent.
CORE DUTIES AND RESPONSIBILITIES:The statements described hereare intendedto describe the general nature of work being performed by people assigned to this position.Theyare not intended to be constructedas an all-inclusive list of all responsibilities and duties.Other dutiesmay be assigned.
1. Identifies all patients requiring pre-certification or pre-authorization at the time services or when notified by another hospital or clinic department.
2. Follows up on accounts as indicated by system flags.
3. Contacts insurance company or employer to determine eligibility and benefits for requested services.
4. Follows up with the patient, insurance company or provider if there are insurance coverage issues in order to obtain financial resolution.
5. Use work queues within the EPIC system for scheduling, transition of care, and billing edits.
6. Performs medical necessity screening as required by third partypayors.
7. Documents referrals/authorization/certification numbers in the EPIC system.
8. Initiates charge anticipation calculations. Accurately identifies anticipated charges to assure identification of anticipated self-pay portions.
9. Communicates with the patient the anticipated self-pay portion co-payments/deductibles/co-insurance, and account balance refers self-pay, patients with limited or exhausted benefits to the in-house Financial Counselors to determine eligibility.
10. Maintains current knowledge of major payment provisions and regulations.
11. Assists Patient Financial Services with denial management issues and will appeal denials based on medical necessity as needed.
12. Abilityto accurately utilizeapplicable computer software and equipment for access processing.
13. Demonstrates ability to follow established computer down time procedures.
14. Participates in educational programs to meet mandatory requirements and identified needs with regard to job and personal growth.
15. Follows established work systems, identifies deviations or deficiencies in standards/systems/processes and communicates problems to supervisor or manager)
16. Maintains confidentiality according to policy when interacting with patients, physicians, families, co-workers and the public regarding demographic/clinical/financial information.
17. Is polite and respectful when communicating with staff, physicians, patients and families. Approaches interpersonal relations in a positive manner.
18. Uses hospital communications systems (fax, pagers, telephones, copiers, scanners, and computers) in accordance with hospital standards.
19. Communicates problems hindering workflow to management in a timely manner.
20. Assesses all self-pay patients for potential public assistance through registration/billing systems Provides self-pay/under-insured patients with financial counseling information. Maintains current knowledge of majorpayorpayment provisions.
PHYSICAL REQUIREMENTS:The physical demands described here are representative of those thatmust be metby an employee to successfully perform the essential functions of this job. Reasonable accommodationsmay be madeto enable individuals with disabilities to perform the essential functions.
1. Prolonged periods of sitting.
2. Extended periods on the telephone requiring clarity of hearing and speaking.
3. Manual dexterity required to operate standard office equipment.
4. Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment.
WORKING ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodationsmay be madeto enable individuals with disabilities to perform the essential functions.
1. Outpatient clinical environment.
SKILLS AND ABILITIES:
1. Excellent oral and written communication skills.
2. Basic knowledge of medical terminology.
3. Basic knowledge of ICD-10 and CPT coding.
4. Basic knowledge of third partypayors.
5. Basic knowledge of business math.
6. General knowledge of time of service collection procedures.
7. Excellent customer service and telephone etiquette.
8. Minimum typing speed of 25 works per minute.
9. Must have reading and comprehension ability.
Additional Job Description:
*CA
Scheduled Weekly Hours:
24Shift:
Exempt/Non-Exempt:
United States of America (Non-Exempt)Company:
WH Wheeling Hospital Inc.Cost Center:
355 WH Special Procedures Outpatient InfusionAddress:
1 Medical Park DriveWheelingWest VirginiaEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)